LG G4 Boot Loop Issue - Why must i pay for it?

<p>I upgraded my contract will Cell C in Aug/Sept 2016, and went for the LG G4.</p> <p>Which hasn't given me any problems until 2 weeks ago when i was charging it, the phone could not restart, it would switch on, then get stuck on the LG Logo screen.</p> <p>I took the phone to Cell C on Thursday 14 July 2016, i then received an SMS Yesterday informing me that the assesment on my device has been completed and a quote was generated and i needed to contact Cell C Repairs Department to accept or reject the quote.</p> <p>I phoned them immediately and i was told that i needed to Pay R2,800.00 to have my device fixed, i was horrified!</p> <p>the consultant told me that my device has what is called a "Boot Loop Problem" and they have to replace the Motherboard, i then told them that i will get back to them regarding this quote.</p> <p> </p> <p>I then did my own research on google, to try figure out what might have caused this problem.</p> <p>and this is one of the extract from what i found on the web :</p> <p>"LG Electronics has been made aware of a booting issue with the LG G4 smartphone has now been identified as resulting from a loose contact between components,” the South Korean company told TechRadar.</p> <p>“Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty."</p> <p> </p> <p>If this is the case, then why am i being quoted this ridiculous amount.</p> <p> </p> <p>Please someone explain this to me.</p> <p> </p> <p>Frustrated.</p>