WZ
Wandile Z

1 reviews | Active since Jan 2013

18 Nov 2016, 14:34

Level of service is awful

<p>I am very much disappointed in the manner which Cell C has been handling my request for me to change my number & i logged a call with them on the 05/11/2016 & to date i havent been conacted let alone given acknowledgemnt that the request is being worked on... all i get to be told when i call the call cenre is they will send an email to Lerato who is apparently handling my query, ref: ********** 379.</p> <p>Secondly i called Cell C twice today from 14:00 to 14:15 from the number ********** & i sopke to a lady to hung up on when i asked who was i speaking to & when i called the 2nd time around someone picked the call but said nothing & hung up again... I guess this is what ill come across everytime i contact Cell C!</p> <p> </p> <p>I am very disappointed, if i didnt have 2 cellphone contracts with Cell C i would have left after such rudeness.</p>

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Replies (2)
Cell C
Cell C's reply18 Nov 2016, 14:41
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply21 Nov 2016, 09:40
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN