Level of service at Cell C is very low and ***********

I had blacklisted my WiFi router cause I lost it, but I have found my WiFi router and I called Cell C and asked them to unblock it for me. Cell c agents told me to get an affidavit from the police and to fill out a unblacklisting form and I did that and emailed Cell C the documents and I was told to wait 24-48 hours. 48 hours have passed and I have had no response from Cell C. I’ve spent over R100 on airtime calling the Cell C support center and the agents at the support center are even more useless and up until now my query has not beeen sorted. I don’t know what to do now. All I can say is Cell C is very *********** and lazy and their call center agents are useless, they don’t listen to you and the give very genetic advice, so they can’t help you. And there’s no direct person that I can talk too about this matter. This is why I don’t have a cell phone contract with Cell C cause it’s not a company that I can trust. Cell c level of service is extremely low. And I won’t be renewing my data contract with them i want nothing to do with Cell C