Level of incompetence and ignorance for customer service

<p>On 18 april 2016 called cell c retentions call centre to cancel my cellphone contract which was expiring on 22 may 2016, was assisted by Banele in the department and was offered to upgrade which i declined as im aware that you have to cancel a contract a month in advance. 3 months has gone by and was still debiting my account which i subsequently has stopped at my bank, followed up with the call centre to find out what is going on after several attempts to get in contact with Banele he finally answered and was told he would call back but has never done so. I contacted them again spoke to several persons explained my story and debits to my bank account has not stopped after 5 months. I reversed the debit orders after june month and had to go through the process every month as i had done my part in trying to resolve this,the contract was eventually switched to prepaid end of September , but i was still debited cause someone did not do their job as they were told and as a result I the customer had to call several times and has had no explanation no apology for the inconvenience and yet they continue business as usual. </p>