Level of Customer Service received was such a disgrace.

Ive been with Cell C for 6 years contract and prior to that pre-paid. I could not have imagined that a Service Provider would not take ownership for their employee making a mistake but instead blame the loyal client. Ive logged 2 cases already,spoken to 2 different Team Leaders both promising that Il receive a reimbur*****t for the agent mistake,3 months later I still have not received any credit.Today I spoke to another agent in Customer Care Phindile who had such an attitude not even willing to escalate the case but instead just told me she will get someone to call me and just explain why I need to pay for a service activated,even though your agent did this without my permission. I had no idea that Cell C from where they started as a network would choose to loose a client of 6 years as suppose to a financial loss of R30.81 This sends a very clear message thats no matter the mistake in future,as a client Im always going to pay for someone else incompetence.