Letter of Demand + regulators ICASA/NCC/Information Regulator

PUBLIC COMPLAINT – CELL C ACCOUNT & PRIVACY ISSUES

I am extremely frustrated with ongoing issues with my Cell C account.

Despite making all payments:

My statements do not reflect the payments I have made.

The balance remains unchanged as if I never paid.

Additionally, I have received emails containing other customers’ confidential documents, which is a serious privacy violation under POPIA.

I am currently unemployed and was never informed about any protection or cover plan to assist in this situation.

I have repeatedly tried to resolve this directly with Cell C, but the issues remain unresolved. I have now sent a Letter of Demand to Cell C.

If this matter is not resolved urgently:

I will escalate to ICASA, the National Consumer Commission, and the Information Regulator

I will pursue legal remedies if necessary

I am demanding that Cell C urgently: 1️⃣ Correct my account and update all payments 2️⃣ Stop sending emails containing other customers’ confidential documents 3️⃣ Provide written confirmation that my account is fully updated and resolved