lets ***** the people some more - call centers

my sim card (less than a year old) all of a sudden stopped working, i went to cell c shop cLearwater mall, the sales assistant assisted me and confirmed the sim card is faulty, she then gave me a new simcard and said phone the call centre as they dont charge for a sim swap, if i did it in store there would be a R114 pay in.<br> <br> i thanked her and left, when i got home i phoned the call center to do the sim swap, when i told the agent on the line(bonginkosi ntulini) that the sim card was faulty he said great that will be a charge of R50 billable on my account, i argued this fact and he put me on hold and came back and said he didnt know what the policy in store was but because the sim was faulty i WILL pay the R50, hell even the sim card packaging says \FREE SIM SWAP".<br> <br> PLEASE CELL C STOP *****ING US (AROUND) AND TRYING TO MAKE MONEY OFF OF US FOR NO REASON"