Let down under lockdown

Good Evening I am really disappointed with the service I have been receiving from Cell C these last 2 years. I have been calling and emailing and getting no response from anyone including two managers / supervisors (one named Thandi from Collections) who promised to call me back after they have sorted my query out. This is dragging on for 1 full year now and no one seems to be able to assist. Every time I get a call from a consultant offering me an upgrade or wanting to update my details or calling to collect the same R115(which has now accumulated interest) that was supposed to have been reversed as per this chain of emails and recorded telephone conversations, but no response with regards to my query. I am not willing to continue a contract with a company that does not train their staff to stick to their word and provide customer service. I am taking this to the Consumer Board as I am completely fed up and frustrated with Cell C. I probably will not get a call anyway so I will call and cancel this contract as it is not worth my time and is causing me more grief. I do not get this type of service from Telkom, clearly their standards are higher than that of Cell C. They do not miss my debit dates, they do not charge me for their mistakes and they return my calls when they say they will. Disgusted Jenelee Tonetti ***