Leighanne - Highly Disapointed!!!

I am truly so disappointed with cell c, I have been a long time cell c customer, trying to get through to your upgrades department by phone is highly impossible, the automated service gives you options then cuts you off, if and when you are able to get through to a consultant they say you are at the wrong department and they need to transfer your call to the upgrades department, and Yes you once again get cut off. I spent 4 hours and called 20 times!!! To just be Cut Off and get NO HELP, I sent an email To *** and tried the contact us through the cellc app, got a call from a lady in back office that said she cannot help me but she will forward my email to the upgrades department and they will contact me. From the 16/12/2021 till now still no help has been received!!! Very disappointed!!! Next step is to find a new service provider for my three cellphone contracts!