Legal useless at solving problems

I have been a client with cell c for almost 10 years now.

I have never really experienced big problems with cell c untill now. The worst!

My contract was on my fathers name for the time being. Cell C phoned me in March to upgrade my contract but since I wasn't planning to upgrade the contract again on my fathers name we asked to cancel it. Unfortunately when they phone you for an upgrade they do it 3 months earlier so we had to wait to cancel it.

In April my father passed away. I had to take in all the necessary information because his bank account will obviously not work anymore. I wanted to keep my number but Legal said that if I want to keep my number I have to pay installments up to August (please note the date when they phoned me to upgrade). Nobody can affort to pay R1700 just to keep a number in working order.

In May my cellphone was cut down because no payment was made. The office said I must just do an ownership change of the contract and then cancel it later. It would be easier this way. I got everything I needed and took it in. Wrote a letter AGAIN to legal, who by the way, takes 43 min to answer your call.

After getting pre-approved, because, get this, I had to pay ALL the contracts on my fathers name, although I only wanted to keep ONE working and the rest was already cut down. I paid it and that was it. Heard I will be approved the end of the month.

It is now June and the contract is still not on my name. I have to go back to the offices again. I am so sick and tired of struggling with cell c during this time and driving up and down and making all those payments just to keep a number. I would never ever open a contract with you again if this is the way you're handling clients.

The office delivers great service but the people on top that must help you sort these things out is useless!