Legal - not sure why

Good day<br> <br> Good day <br> <br> Since this morning i have been trying to phone you guys but I keep on waiting for more then 15 minutes . Please advise if you only have one call centre agent . Let me remind you phoning you uses airtime and land line costs, <br> <br> I was called last week to find out if I wanted to take out a contract phone, which I have been wanting to do but never got around to it, when I phoned back on Monday I was told my contract was declined due to \legal"issue which I am not aware of and they are not able to tell me why it was declined due to \""legal\"""