Legal Department Absent

Can I ask that the Legal Department please follow-up on a query to re-instate my service. As per the payment arrangement that was made that payment should be received before end of day 31 December 2015, my service was subsequently cancelled shortly after lunch time on the 31st of December 2015. Taking into regard, I had chance to pay up until 23h59 on that same day, but Cell C felt that they should ignore this and cancel my service hours before the end of business that day. Payment has been made and I am struggling to make telephonic contact with the Legal Department, each time being given the excuse that the call center can't transfer me, or that someone will contact me. It is now Wednesday after well after 15h00, and the matter has still not been resolved within their 24 hour time span as they promised via e-mail. I find the service of Cell C to be very lack luster and there is no priority in following up with any case that is issues to them from previous queries and experience.