Left Stranded by Cell C My Driver Exec

<p>I did not want to go this route and sent my complaint to the supervisor email as was advised however 8 days later I still have not received acknowledgement of my mail.</p> <p>Please assist with a reimbur*****t for my Uber trip on the 23rd of February 2017.<br />I made a booking for 6am and was not picked up. I had to arrange my own transport as my booking was 'cancelled' as I apparently was not waiting for my driver who actually never showed up as I called in to follow up.</p> <p>My booking was made for 5:30am which I did not request and was not even advised that it would be booked for earlier than my request. The agent that took the details down on the 22nd of Feb took 9 minutes to log the call!!! The average time to capture all the relevant details and close the call is 3 minutes.</p> <p>On the morning of the 23rd I had missed calls from 5:27am. I called back at 5:38am as soon as I saw the calls and was advised that they will check where the driver is and call me back.<br />@ 5:43 I received the call back and was advised that the driver would be at my place in 3minutes!! I was not even completely ready as my booking was for 6am however I went outside to wait for the driver.<br />@ 5:56 I called in to check where the driver was as no-one showed up and advised the agent what the landmarks were for the driver to identify the complex and was told that the lady managing my case will call me back.<br />@ 5:59 i received a call and was told that the driver cancelled the call as there was no-one where he went to pick up. When I asked what address he went to the agent did not answer me. She advised that she can log another call for me but could not say how long it would take. I had a flight to catch and could not rely on such vague information and booked my own Uber!</p> <p>I would like to know where the driver actually went and what time he was there?<br />What about the 15 minute waiting period that is allowed?</p> <p>I don't understand how the case was updated as I received a follow up call when I was already at the airport to confirm if I was assisted!!!</p> <p>Please confirm how long the reimbur*****t will take?</p>