Left & right hand not connected to same organism

On 1 December I used the Cell C app to top up my data with 200GB. The funds have been taken from my account. Despite the above my data has not been loaded. Yesterday I went to the Cell C shop in ****arney and reported the problem. They requested proof from my bank that the funds had been reserved which I duly supp****. The young lady at ****arney later emailed me with a reference number and a contact number to follow up with. I called the number today only to be told that the call centre that I was through to was only for internal use within Cell C. The operator advised that he would re-open the ticket and escalate it. He gave me the number to report the problem. 084140 I called this number only to be told that there was no record of my query but that the reference number I was given by ****arney doesn't help. So 4 days later I have now exhausted my data and Cell C just shrugs its shoulders and says it may take another 2 days. This is simply bad service. Apparently Cell C gave each person 1gb of data because of their problem on 1st December but I now have to hunt down wifi hotspots as my cell c data is exhausted.