CW
Craig W

1 reviews | Active since May 2012

08 Jul 2017, 09:24

Left Hand not knowing Right Hand

<p>Mssrs Cell C,</p> <p>Complaint lodged , Lungile confirmed all resolved and credit Posted onto Account.</p> <p>Viewing New month Statement and behold no Credit Invoice as agreed posted to account.</p> <p>What thieving and lying cheats you are, Complaint now to be registered with Ombudsman at same time.</p> <p>Thank you for ignoring emails from myside, delivery receipts will be attached for Ombudsman. Bank will be instructed to reverse Debit Order. Cell C in infringement of Service delivery.</p> <p>Useless Service and everyone shoudl be aware, Left Hand does not know what right hand does, all tick boxes only.</p> <p>Welcome to phone yet again for resolution else see you in court.</p> <p>Regards</p> <p>Disgruntled and not impresses with PP service and accounts department</p>

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Replies (1)
Cell C
Cell C's reply08 Jul 2017, 10:18
Official

Hi Craig

We have checked our records and as per the feedback that Lungile provided on the 17th of June. She contacted you and advised that you were charged a pro- rated amount in May (06/05/17- 31/05/17) as there was a migration. She also emailed the statement as per your request and on the notes she never mentioned anything about a credit note.

We' ll get someone to look into this and assist further.

Regards

Cell C | PN