LP
Linda P

1 reviews | Active since Dec 2021

07 Jul 2025, 05:45

Leave cell c alone

Cell c is charging me more for get more after saying they won't after they cancel, they no longer give me the data they promised, someone help me, I'm tired of calling and complaining...they seem like they have listened to you on the call but they really don't care, I regret the day I step foot in that shop to get a contract... please don't consider cell c...we will be crying together...i called for cancellations of their get more on the 28th of may, after a month they still didn't cancel, I called again they said they will cancel on the 28th of June, they never I called again they sent a message that they have cancelled on the 2nd of June ..but they have charged me for July eish...now when they see this they will reach out and act like they want to help ..they don't even care,

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Replies (1)
Cell C
Cell C's reply07 Jul 2025, 07:37
Official
Dear Linda Phiri,

Thank you for bringing this to our attention.

We’re truly sorry to hear about your experience, and we understand how incredibly frustrating and exhausting this must be. It’s never our intention to leave our customers feeling unheard or unsupported. We’ve escalated your case to our support team for urgent investigation, specifically to understand why the issue was not resolved as requested the first time. Once the investigation is complete, we will ensure the matter is fully addressed and any incorrect charges are rectified accordingly. 

Our support team will be in contact with you soon.

Regards,
Cell C | TN

Best regards,