MS
Masiviwe S
1 reviews | Active since Mar 2022
02 Nov 2022, 10:21
Leave Cell C
I bought campaign bundles: 5GB worth R50 that last 48 hours November 1st. Then near midnight (same day) I got 10GB anytime learning bundle from my institution and 20GB night bundle.
Cell C decides to use that 10GB instead of the 5GB that expires tonight. Their call centre agents are clueless and have no idea why this is happening. I’m so done with them.
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
02 Nov 2022, 12:09Hi Masiviwe Sishwali
Thank you for contacting Cell C.
We see that you have already raised a case to our Support Departments, who will contact you to assist.
Regards
^MP
Thank you for contacting Cell C.
We see that you have already raised a case to our Support Departments, who will contact you to assist.
Regards
^MP
Best regards,
Cell C's reply02 Nov 2022, 12:09
Official
Hi Masiviwe Sishwali
Thank you for contacting Cell C.
We see that you have already raised a case to our Support Departments, who will contact you to assist.
Regards
^MP
Thank you for contacting Cell C.
We see that you have already raised a case to our Support Departments, who will contact you to assist.
Regards
^MP
Best regards,
MS
Masiviwe S's updateReviewer Update
02 Nov 2022, 23:34I haven’t received any assistance in this. The 5GB bundle has been stuck at 4.16GB its expiring tonight while you are using my learning bundle which expires in December. That’s pure definition of thievery.
MS
Masiviwe S's update02 Nov 2022, 23:34
Reviewer Update
I haven’t received any assistance in this. The 5GB bundle has been stuck at 4.16GB its expiring tonight while you are using my learning bundle which expires in December. That’s pure definition of thievery.
MS
Masiviwe S's updateReviewer Update
03 Nov 2022, 11:20Here with an update that Cell C has decided ignore my query. I have lost 3.4GB from my anytime bundle which expires in 1st December while a 5GB campaign bundle that expires today is untouchable.
I really plead that this company gets exposed of this thievery and exploitation of us poor citizens. Stay away from Cell C
I really plead that this company gets exposed of this thievery and exploitation of us poor citizens. Stay away from Cell C
MS
Masiviwe S's update03 Nov 2022, 11:20
Reviewer Update
Here with an update that Cell C has decided ignore my query. I have lost 3.4GB from my anytime bundle which expires in 1st December while a 5GB campaign bundle that expires today is untouchable.
I really plead that this company gets exposed of this thievery and exploitation of us poor citizens. Stay away from Cell C
I really plead that this company gets exposed of this thievery and exploitation of us poor citizens. Stay away from Cell C
Cell C's replyOfficial
03 Nov 2022, 15:13Hi Masiviwe
We have a 24 - 48 working hour turnaround time.
We'll have the matter followed up and revert back.
^MP
We have a 24 - 48 working hour turnaround time.
We'll have the matter followed up and revert back.
^MP
Best regards,
Cell C's reply03 Nov 2022, 15:13
Official
Hi Masiviwe
We have a 24 - 48 working hour turnaround time.
We'll have the matter followed up and revert back.
^MP
We have a 24 - 48 working hour turnaround time.
We'll have the matter followed up and revert back.
^MP
Best regards,
MS
Masiviwe S's updateReviewer Update
04 Nov 2022, 22:24Cell C decided to reply “privately” to this matter with “we have a 24-48 hour turn around time”. Now we are crossing into 50 hours since my call and no one even bothered contacting me.
I as their customer am running out of bundles because of their disservice. I am not even trying to ruin Cell C’s reputation, they’re doing excellent on their own with this kind of service.
I as their customer am running out of bundles because of their disservice. I am not even trying to ruin Cell C’s reputation, they’re doing excellent on their own with this kind of service.
MS
Masiviwe S's update04 Nov 2022, 22:24
Reviewer Update
Cell C decided to reply “privately” to this matter with “we have a 24-48 hour turn around time”. Now we are crossing into 50 hours since my call and no one even bothered contacting me.
I as their customer am running out of bundles because of their disservice. I am not even trying to ruin Cell C’s reputation, they’re doing excellent on their own with this kind of service.
I as their customer am running out of bundles because of their disservice. I am not even trying to ruin Cell C’s reputation, they’re doing excellent on their own with this kind of service.
Cell C's replyOfficial
05 Nov 2022, 07:58Good day Masiviwe
Please accept our sincerest apologies as we follow up on this matter.
^NT
Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,
Cell C's reply05 Nov 2022, 07:58
Official
Good day Masiviwe
Please accept our sincerest apologies as we follow up on this matter.
^NT
Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,
MS
Masiviwe S's updateReviewer Update
05 Nov 2022, 09:10How many times are you going to follow up? You are not providing me with any tangible feed back here. I’m being passed around. This is the worst service I’ve ever received, I’m hopeless.
MS
Masiviwe S's update05 Nov 2022, 09:10
Reviewer Update
How many times are you going to follow up? You are not providing me with any tangible feed back here. I’m being passed around. This is the worst service I’ve ever received, I’m hopeless.
Cell C's replyOfficial
05 Nov 2022, 15:41We do understand your frustration Masiviwe, please bare with us. We will get back to you.
^NT
^NT
Best regards,
Cell C's reply05 Nov 2022, 15:41
Official
We do understand your frustration Masiviwe, please bare with us. We will get back to you.
^NT
^NT
Best regards,
MS
Masiviwe S's updateReviewer Update
05 Nov 2022, 16:43“We do understand your frustration Masiviwe, please bare with us. We will get back to you.”
Private reply
Private reply
MS
Masiviwe S's update05 Nov 2022, 16:43
Reviewer Update
“We do understand your frustration Masiviwe, please bare with us. We will get back to you.”
Private reply
Private reply
Cell C's replyOfficial
07 Nov 2022, 11:58Good day Masiviwe,
As per our records, your query has been closed after our Team has made contact with you.
^TN
As per our records, your query has been closed after our Team has made contact with you.
^TN
Best regards,
Cell C's reply07 Nov 2022, 11:58
Official
Good day Masiviwe,
As per our records, your query has been closed after our Team has made contact with you.
^TN
As per our records, your query has been closed after our Team has made contact with you.
^TN
Best regards,