Leak of intergrity and poor customer service

<p>Early sep 2016 i called customer service complaining about wrong package been charged on my contract. Of which on the 9sep i received a call from cell c telling me that my package was changed and i will get a call to tell me more about my credit. Of which on 05/10/2016 a lady called cynthia called to tell me i will get credit of R2399.75 (ref ********** ********** 58 ) of which they will not give me the money back but it will be used to pay for my contract .i didnt have a problem with that altought i didnt see why not. on the 12 oct i called to check it the credit was loaded in my account and ndumiso told me it takes 7 days to reflect on my account . Today 05/11/2016 @ 7:39 i called in and spoke to a guy whom i did not take down his name but the call took 12min 18sec then it was cut off while i was on as he was consulting with his line manager . I called again at 07:52 spoke to vuyiswa who told me straight that the is no credit that is due to me by cell cand the was no case that i raised in the passed 3 months. I explained that some1 was helping me with that case but our line was cut off and i also asked to speak to her line manager. She told me that she is still on a call with a customer and she will call me back. Line manager's name is prudence as per vuyiswa. As am logging this since 8am till now am still waitong for her to call me back. Ref no for today calls are ********** ********** 01/79497 . The worse part is they told me that my account is over due and they will charge me R70 penalty fee for my accounts to be in arreas. Know i regret the minute i renewed my contract with cell c</p>