Lazy employees

I would not recommend having an account with Cell C. I have been with Cell C for 10 years only to recently experience very poor customer service. Payment was made through application linked with cell c that debits my account with the monthly premium immediately, while payments were not allocated, they switched off my account, having been to Cell C waterfall mall numerous times, forwarded my proof of payments and statement and numerous phone calls, only for it to be allocated at beginning of January, just to be notified again in February that no payments were made again, yet again forwarding numerous times, no assistance from Cell C waterfall mall and the call center . I use my phone for work. To be this inconvenienced, because someone is not doing the work that they get paid for. Having branches that cannot assist you in a timely manner, causing me to lose income, however I am in credit no less!! I have been a client for ten years, I am deeply dissatisfied by the absolute poor service I have received from such a big company. I would not recommend taking out any account at cell c at all. You do not get assistance, whether you call or go to a branch, they do not allocate payments to your account even if you forwarded the proof of payments and statements. I will be canceling my accounts and moving to a more professional company, willing to assist clients in a timely manner, as I have more reference numbers that their system can generate, and still nothing, no follow up, more than four emails with POP per day, more minutes wasted on calls to the call center wasted, references reflecting on the POP, I do not understand how it would be possible for an employee not being able to allocate a payment?? *********** employees, not wanting to work, costing cell c clients. Absolutely pathetic service, appalling to loyal customers, I am absolutely disgusted, having to use a family members phone.