Lazy Call Centre Agents

<p>Hi,</p> <p> </p> <p>I decided not to renew my contract with Cell C and to cancel my insurance. Had i known that i would have to go through so much **** to terminate the contracts i would have never used Cell C.</p> <p> </p> <p>In the space of one call i was transfered to at 6 different agent who just transfer the call without even saying where you are being transferred too.</p> <p> </p> <p>In the beginning of the call i clearly stated that i want to canel my cellphone insureance as i will be making my last payment on cellphone contract this month.</p> <p> </p> <p>I was told that my account is errors. TO MY DELIGHTFUL SURPRISE how i dont know becouse Cell C insurance debts one's account when they feel like it. I asked the consultant how becouse even if it does happen that the debit order does not go off when they redebit my account they do it twice therefore my account for the insurance cannot be in error. I was then transferred to Billing who said no the account is in errors with R559 or whatever for the actual cellphone not the insurance. And im like *** i have been on the phone for more than 30 minutes trying to cancel the insurance on my cellphone for an account i know for a fact that its up to date.</p> <p> So what the hell did Delane, Zama, Nonkululeko and however else think i was saying for 30minutes wasting my time.</p> <p>Tsolofelo who understood what i was saying at the end but decided that she was not going to continue the call was the last straw.</p> <p> </p> <p>Now does Cell C insurance cancellation department think they can now attend to cancelling my <strong>Cellphone contract</strong> before the <strong>31st of July 2016</strong> becouse i will not pay them for services that i have not and will not and do not need.</p> <p> </p> <p>Fustrated customer</p> <p>Matshepo Gloria Malema</p> <p> </p> <p> </p>