LAZY AGENTS!!!!! CLC***

My ph was booked in with cell c Cavensih, took about 3 days for them to book ph in as there system was down, i had to call them for reference number. Then after following up with the repair centre i was told when my ph was due to arrive. So this monday i called the repair centre just to double check if everything was on track, i was told yes, and that the new replacement phone was on delivery with ram, and i was given a waybill number : CLC852323. So i called the cell C store Wednesday evening to check if ph was received, they tell me no it hasnt bee. i accept the response. So this morning i call Cavendish store again, they tell me ph has still not arrived they will call me back. So i decide to call repair centre again, low and behold repair centre advise me the ph arrived yesterday already at 12:25 and waybill was signed by a staff member! So i call back again to the Cavendish and firstly they took about 5 attempts in me calling before some one answered. then when someone does answer, they refuse to listen to my complaint, cos they too busy in store. staff member took my number and said they will call in 5 minutes! they still calling... after 30 mins... my repair ref number