Lauching a Complaint of ***

Dear Sir/Madam,<br> Early December 2014 I called cellc to find out if it was possible to change my debit order date to 19 December 2014 since I was going to get paid early to avoid to default on 28 December 2014. I was advised that it was not possible, but if I could make an early payment through direct deposit, cellc won't debit my account. On 19 December 2014 I made a payment of R500.00 with my ID number as a reference. On 22 December 2014 I got a call from cellc confirming the payment and needed clarity on the line I was paying for. I advised cellc to allocate the R500 to all my contracts and the caller promised she was going to forward the payment to finance department for allocation. <br> <br> On 28 December 2014 cellc debited my account and I was shocked. Early January 2015 I called cellc to find out why my account was debited since I had made a payment and with the understanding that the R500 was allocated. And I needed to reverse the money with the believe that my cellc account had a credit balance, but I was advised again after a long chat that I must not reverse the money and cellc was not going to debit my account in28 January 2015 since I was going to have credit on my accoun