late fees for early payment

Item: Cell C
Rating: 1
Author: Lindey W

I made a manual payment for my contract, because you deducted a week after our contracted date. You acknowledged the payment. Now you are charging me late fees. I have sent 3 complaints to date, and each time it is brushed off. Absolutely pathetic

Helpful (0)

Replies (3)

Cell C's replyOfficial

26 Jun 2024, 17:01

Dear Lindey Woodall,

Thank you for contacting Cell C.

We are truly sorry for the negative experience you have encountered in regards to your account payment.

Please respond to us privately with any case reference numbers you have so that we can follow up on promptly. Rest assured, we are committed to investigating this matter and providing you with feedback.

Regards
Cell C| TG

Best regards,

Cell C's reply26 Jun 2024, 17:01

Official

Best regards,

Lindey W's updateReviewer Update

26 Jun 2024, 20:37

Good day,

My case ref nr in regards to your acknowledgement of my payment was ***. And the refund nr for one of my complaints is ***. And my last complaints ref nr is ***.

Lindey W's update26 Jun 2024, 20:37

Reviewer Update

Good day,

My case ref nr in regards to your acknowledgement of my payment was ***. And the refund nr for one of my complaints is ***. And my last complaints ref nr is ***.

Cell C's replyOfficial

26 Jun 2024, 21:10

Thank you for providing the reference numbers.

We have escalated this matter to the relevant Team for review. You will be contacted within 24 to 48 working hours.

Regards
Cell C | TG

Best regards,

Cell C's reply26 Jun 2024, 21:10

Official

Thank you for providing the reference numbers.

We have escalated this matter to the relevant Team for review. You will be contacted within 24 to 48 working hours.

Regards
Cell C | TG

Best regards,