Last resort for help

It has been 2 years, I kid you not, that I have been trying to resolve our Cell C billing problem. There is absolutely no email address to send a complaint to. To be frank I see why, because that email address would be avalanched with complaints. The only way to try and resolve a query is by calling the Customer Care line that have agents who are totally blase on helping the very clients that they are hired to assist. I spoke to Bongisiwe who is a TL at the CC and she arranged that I get my statements to do a recon. I have 3 different account numbers. Statements are from jan to feb 2015 then skips to sept to oct 2015 then dec 2015 to feb 2016. Where is the missing months? It is impossible to recon the statements. I don't even understand how the billing works. I don't see any payments that I have made allocated. Its as if Cell C doesn't know they are in direct contravention of the The South African Consumer Protection Act, No 68 of 2008, right to disclosure of information and right of accountability from supplier. I need my account sorted asap