GP
Garth P
1 reviews | Active since Sept 2010
02 Dec 2015, 10:14
Large debit but no statements
I took out 2 contracts with Cell C on 3rd October 2015.<br> 1st was for the phone contract ***<br> 2nd was the data contract - Agreement Number - ***<br> However, i have not as yet received any statements or invoices from cell c. for any of the contracts<br> <br> Secondly, a debit of R1133 was deducted from my cheque account today for ref ***6. I do not know what this debit is for since cell c have not bothered to email any form of statement.<br> <br> My internet contract is R99.00 p.m and i purchased 2 x 1 gigs of data on different days for R149 each. There is no way then that the debit should be so high!!!!!<br> <br> Cell c as always lacks in good customer service.
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Replies (1)Cell C's replyOfficial
02 Dec 2015, 10:41Hello pratt333,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Dec 2015, 10:41
Official
Hello pratt333,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
