Laptop harddrive and software not functional.

Kindly note that Cell C hasn't refunded me acknowledge my money for the laptop which was not working properly and faulty.It couldn't switch on and returned twice at the store for repairs and advised them to do an exchange and they refused.One consultant advice that if the laptop is fixed for the 3rd time then they would consider to exchange it or refund me.I went to the store in Eastgate and spoke to the ao called manager by title not by works or commitment to their customers.She promised lies and always telling me the same story.No follow up or feedback provided unless I visit the store and will pull out a paper underneath her PC and said I was planning to call you.This shows that she got the position on a silver platter and didn't work for it,hence she's dragging her feet.She doesn't understand her duties as a employed manager not leading by example.I paid my installments on monthly basis and don't owe them by the owe me money. Their service is so pathetic and very bad 👎. I want my money paid back from inception date and will not back down.I also realized that the laptop was lost and cancellation conducted on my account without telling whereas I was paying my premiums.Their so called liason officer from head office is the one who initiated the cancellatio for the laptop without my consent.They only care about getting premiums paid and getting salaries paid and fail to resolve customer queries.The don't value,respect,no professionalism and integrity and don't have people values.I want them to also give me back my numbers which they blocked.I can afford to buy myself airtime and data,I really don't need them to give me their minutes or data.I did escalate my matter to ICASA and they referred me to Consumer Complaints commission.I will take this further to all media platforms until my query is resolved.Cell C must learn to respect their Clientele for paying their salaries.Theres a lot of people with best skils to resolve customer queries at Cell C.Ouma and Theodore didn't care to give feedback, follow up or resolve my query.They don't have skills and enthusiasm to help customers.I am willing to fight for a long as I live and want this Complaint to assist other people.I hope they learn from this and respect their Clientele.They must be exposed for their bad treatment towards us and hope I am not the only one.They are the worst network service provider and must go back to their drawing board and give good service to customers instead of taking monies from us.I don't owe you Cell C payback my money from inception date.If you don't then exchange the laptop to resolve the query.I don't know of a company owing its customers and don't give a damn.Train your staff properly and operate honestly.WORK AS YOU WORK FOR THE LORD AND YOU WILL PROSPER CELL C.RESOLVE MY QUERY ASAP.DONT TAKE US FOR GRANTED AND OUR MONIES AND TAKE RESPONSIBILITY FOR YOUR ACTIONS AND TREAT US WITH RESPECT.I hope this platform will help customers to have their queries resolved without fail.The laptop was like a car without an engine and they expected me to pay for it.