Laptop contract Cell C so disappointing

I purchased the cell c back to school bundle with lap top and printer for my son at your Hout Bay store in January the lap top started giving problems and was returned to the store on the 15th of may It was then sent away for repairs but was sent back to the store as apparently it had to be sent to digital plant to be fixed it was then sent off a month after that, then I was told in august that there would be a co payment of R500 to have the laptop fixed two weeks later was the payment only allocated and received an email from cell c device insurance that the laptop would be repaired in 7 day this was only on the 7th of September the following week I was informed that I would be receiving a new laptop The to be told again that it was being repaired Today being the 29 th of September I was shown an email informing the Hout Bay store that the part had been cancelled and had to be re ordered and would take another 4 weeks This is totally unacceptable as I have been paying for a laptop each month which my son has not been able to use at school No one can give me answers on this and I would like this resolved immediately My ticket ID 215159 How can you sell laptops on a contract if you cannot support the client when it breaks Im extremely upset and angry as to how this has been handled as no one seems to be able to give me answers and the staff at Hout Bay branch have also been given the run around