Lairs, Pathetic customer service

<p>I booked my LG G5 in Feb 2017 at Cell C La Lucia as the gps was not working. They reloaded the software and it worked for a while, but then stopped again and it also picked up a screen burn-in. I re-booked the phone in on 4 March 2017 for the gps again and the new burn-in issue. I called Cell C Repairs after 10 working days on 17 March 2017 to check on the progress of my phone ,and they advised me that my phone is still at the store. I called the store and asked for the manager to find out what's going on and they advised me that she was gone in for a meeting and will not be back in the store until tomorrow. I then asked them to check on the phone and they kept lying that the phone is with the courier company. They were persistent and did not what to admit that the phone never left the store. Eventually they found that the phone never left the store and the person that was supposed to check the phone in for repairs was no longer working at the branch. They also said that they don't know what's going as the manager has only taken over for 3 days but has been there the whole month. The phone is still under warranty, however they said it's not and they are waiting for a quote for it to be fixed. While talking to the staff, the manager who was supposedly not in , took the phone and started talking to me but was rude. Her staff kept laughing in the background. The manager does not know what's happening in her own store (Cell C La Lucia). The phone is only 6 months old. They said if Cell C could not fix the phone they would replace it with a phone for the same monetary value that I was charged for the phone. Someone is lying and not doing their job. Furthermore, there are constant empty promises being made that I will be called back, which is never fulfilled.</p>