Lack of willingness to assist - Clearwater Mall branch

<p>I am a Cell C contract customer and I also use a Cell C moderm (which I acquired about 2 years ago when Cell C had the 2Gig a month offer). When this promotion package ended, I kept the moderm and kept on buying data for my son and family to use remotely when we are not using the wifi in the house.</p> <p> </p> <p>In the last 2 weeks, the moderm has stopped working and I went to the Clearwater Mall branch to get assistance. I was assisted by a gentleman who did not wear a name tag, so I could not tell who is helping me. </p> <p> </p> <p>I was in the store for about 30 minutes and I really felt that the staff were not very helpful and the attitude is not that of being willing to assist. For starters, I was told that if it (the moderm) is out of warrantee they can't assist. After I insisted that I want them to check what the problem is, the staff member reluctantly phoned the technical support area. Then, to my irritation, I was asked if my Cell C branded moderm was purchased at Cell C????</p> <p> </p> <p>Anyway, the staff member told me that the system could not pick up the serial number of this moderm - therefore he cant do anything to assist. </p> <p> </p> <p>The real pity here is the attitude...because if I had a sense that he was doing all he can to assist - I probably would have looked into purchasing one of your newer product offering. It was clear to me, that due to bad attitude and probably lack of training, your staff do not see a complaint as an opportunity to keep a customer or to get a customer to consider making another purchase. </p> <p> </p> <p>Your agent, was content when I opted to walk out of your branch (still having the same problem as I worked in), with that Cell C has potentially lost on a sale (albeit small) - nonetheless, I am thinking to myself what useless staff who don't see value in trying to keep clients.</p> <p> </p> <p>I doubt if I will ever support the branch again after the kind of service and poor attitude - I wonder how many client walk out dissatisfied and don't even bother to complain (but simply walk into a Vodacom next door to your store).</p> <p> </p> <p>Clearwater branch is a let down...am disappointed.</p> <p> </p>