Lack of support from Cell C agents

To whom it may concern

Over the last few months ,I've had continuous network cuts from cell c due to "none payment " although I've sent various proof of payment as they always ask for a different proof payments every time I've contacted them. According to Thumelo (an agent we spoke with in September 2021)a payment of November 2020 has not yet been allocated.

Follow up calls and emails (containing proof of payment)have then been made/sent and none of the agent we spoke with seems able to help us,neither can they or put us in touch with a team leader or manager.The email department doesn't offer much assistance either as all they can say is that the matter has been escalated

My contract is paid up and yet my network keeps being disconnected and no one seems able to help .I've been given different case numbers to no avail

Some of the agents we contacted either via call or email include but is not limited to(Verquline,Precious,Nompumelelo,Philiswa,Noluthando,Georgia)

I've been promised that teams leader /managers such as Colin and Frida would contact me...and I'm still waiting