Lack of support and feedback

The management (Neren Chetty) and staff of Cell-C Sandton let the brand down with the poor service.

I returned from a business trip to Or Tambo and wanted to upgrade my phone. Cell-C Sandton indicated that they had the phone I was looking for. Subsequently - I took the Gautrain to Cell-C Sandton. When I pitched there they ordered the wrong phone.

The manager (Neren Chetty) said that they would order the correct phone and courier it to me since I live in Kathu, Northern Cape.

What followed after the promise was just nothing. They never phoned me to follow up, nor did they commit to a delivery date.

I had to phone them daily to follow up. They always said they would phone me to confirm - but they only phoned back once. The rest of the time I had to follow up - daily.

I still don't know when I will get the phone I requested (it has been two weeks). The manager promised to phone me - I am still waiting.

Poor, poor service!