Lack of service ice and communication upgrades dept- cellc direct

I upgraded my phone months ago.I addition to getting a new phone I also chose to add a galaxy watch for an additional R50 per month. I have since recieved my phone without the watch.I have called in many times between 20 and 30 phonecalls to the call centre. Everytime it was not resolved or my call gets cut off or not resolved. I have since also contacted them via Facebook becuase I was not getting any help.True to form the cellc have been promising I'll get a call .this is yet to avail.its been months and I have been very patient