Lack of Service and Integrity

I returned my defective handset within seven days of receiving it, after I had tested and confirmed with a Cell C Technical consultant that it was a handset fault. In this case, Cell C has not sent me a new handset to replace the one I don't have and it has been a major inconvenience for me for the past 14 days! <br> <br> Cell C, honour our agreement and send me my desired handset now! I have already escalated this issue with ICASA. Should you not come back with what i require (and what our contact with each other) requires, I will be terminating my contract with you.