Lack of Service and Disdain for Customers

Ticket Number: 349493

I delivered my handset for repairs at Cell C main campus at the beginning of December 2017. The quotation was submitted to me the following day.

Sadly, despite having engaged C Insurance on several occasions, including sending 2 emails to confirm payment of the excess amount, I have to date still have to get feedback from them. According to Cell C, the claim has not been authorized.

Any attempts to call C Insurance have drawn no results. This morning, I was informed that I am "Caller number 40". I have already spent more than 2 to 3 hours of waiting previously and can't do that again.

The last C Insurance consultant that I spoke to, Phenyo Matlou, was not so polite and was dismissive. Check the recorded call and your evidence is all there.

I am disappointed that good brands such as Cell C and Hollard would associate themselves with an outsource company that is clearly failing to deliver on basic claims mandate.