Lack of Service

Horrifying lack of service!! Note to Cell C, PLEASE ACTUALLY READ EVERYTHING before reading the word cancellation and attempting to cancel all our contracts!

My husband cancelled (it is already cancelled, we do not need it to be cancelled!) his one contract, *** in October 2021, cancellation went through without a problem.

We are in the process of buying a house and during the approval process we were advised that there was an outstanding amount on his name for Cell C, makes no sense as we have it on debit order and he hasn't missed any payments, he contacts Cell C, and the first agent he speaks to says he has no outstanding amounts. He calls back again, the next agent says yes there is an outstanding amount (HOW ON EARTH WAS THE CONTRACT CANCELLED IF THERE WAS AN OUTSTANDING AMOUNT???)

My husband requests payment details to pay and sort it out, agent says they'll send it, never receives anything, and also didn't get any reference numbers. Calls again asks again, long struggle, finally gets payment details and ref number, he makes the payment, and sends proof via email as he was instructed. No feedback received.

He calls again, they say they have no record (SERIOUSLY) logs ANOTHER TICKET, says it'll take two working days, after two working days, he calls, they don't have an update, he needs to wait another 2 working days. I logged a complaint to Cell C on Facebook, and they clearly just saw cancellation, as they contacted my husband wanting to help him cancel his contract, he advised that the contract has been paid, and he just needs the paid up letter to finalize the purchase of our new home!! This has been going on for over a month, and to date we still have nothing!! So yesterday he follows up AGAIN, they advised that it'll take 2 MORE WORKING DAYS!!! I logged another complaint on Facebook, and he receives a call today asking how they can help him cancel his contract (READ PEOPLE!!) he explains to the agent (for the 100th time!) he already cancelled, he already paid, he JUST WANTS THE PAID UP LETTER!! they respond with legal will have to supply that, he will need to wait for them.

WE ARE DONE WAITING!! Help us NOW!! Just provide us with a paid up letter, its not that hard. This is LITTERALLY the only thing preventing us from buying a house for ourselves!!!

Reference numbers received to date: (there are more, but I think you get the point) *** *** *** *** *** *** *** *** *** ***