Lack of SERVICE

<p>Cell C call center contacted me on upgrade. Upgraded to pinnacle contract that was sold with apparent wifi calling enabled phone that was not. Called the call center and a call was logged. They listened to te recordings and then they requested for me to return the phone as I was misled and told me that the contract will be reverted to previous package or on month to month on current package so that I can do the upgrade again. But on reception of phone by Cell C call was closed and contract stayed the same. I called on two times to get feedback as I'm being billed for something I don't have anymore and no feedback other than it is with the retensions team. This is close to ******** behaviour from Cell C as my money is now being ****** by virtue of lazyness.</p>