LACK OF SERVICE

<p>ON FRIDAY 7.10.2016 MY CELLC ACCOUNT WAS *****ULANTLY IM SWOPPED BY A CELL C MEMBER TO **********, I WAS IN HOSPITAL AT THE TIME SO I ONLY DISCOVERED TAT I HAD NO SERVICE ON 9.10.2016. I SENT MY HSUBAND WITH MY ID TO CELL C CANAL WARK TO FIND OUT WHY I HAD NO SERVICE THEY INFORMED HIM THAT BECAUE HE WAS NOT THE ACCOUNT HOLDER THEY CANNOT HELP HIM THE ACCOUNT HOLDER MUST REQUEST AND SIGN FOR ANY CHANGES. I WAS DISCHARGED FROM HOSPITAL ON 15.10.16 AND WENT TO CELLC CANAL WALK PERSONALLY. THEY ADVISED ME THAT A SIM SWOP HAD BEEN DONE ON 5.10.2016 AND THAT I MUST PHONE AND OPEN A ***** CASE SEEING THAT I DID NOT REQUEST THIS. MY CELL WAS UNBLOCKED AND ON MONDAY MORNING 17.10.2016 I PHONE SELL C CUSTOMER SERVICES AND REPORTED THE *****. THEY SENT ME A REFERENCE NUMBER AND SAID THEY WOULD GET BACK TO ME WITHIN 24-48HRS. ON TUESDAY MORNING MY PHONE WAS BLOCKED AGAIN AND WHEN I PHONE THEY SAID THAT MY ACCOUNT HAD BEEN USED TO THE VALUE OF R10+ AND UNTIL THEY HAVE DONE WITH THE INVESTIGATION I CANNOT USE MY PH. I SUBSEQUENTLY SENT THEM A EMAIL REGQARDING MY CLAIM THIS WAS ON 18.10.2016. THEY STILL HAVE NOT REP**** AND MY PHONE IS STILL BLOCKED. I CANNOT DO ANY INTERNET BANKING AS I NEED A OTP FROM MY CELL. WHAT IS IRONICAL ISTHAT MY HUSBAND COULD NOT GET INTO MY ACCOUNT BUT THAT CELL C COULD DO A SIM SWOP TO A STRANGER AND NOW I AM SITTING WITH THE INCONVENIENCE. UNTIL NOW 21.10.2016 I HAVE NOT HAD A RESPONSE TO MY ***** INVETIGATION CASE. THIS WILL LEAVE ME NO ALTERNATIVE BUT TO SEEK ANOTHER SERVICE PROVIDER AND PUBLICLY ADVISE VIA SOCIAL MEDIA WAT HAPPENED TO ME.</p>