Lack of Sensitivity

Last month I expressed my disappointment with Cell C, a debit order did not go through and my network was disconnected, few days later they were paid but I was never reconnected until I had complained. And all I got from the agent was a "sorry" we WILL connect you back. And refused to take the sorry and requested to be compensated. And her response was that I will only be compensated with 1gig only if I can prove that it was their fault that a debit order did not go through . Your ethics honestly disturbed me, you cut me off for over 4 days than only when I complain you connect me, but you have the money. In 2011 was not pleased with Cell C that to this day I remember it, and this again has left a sour taste in my experience.