Lack of Response to Complaint ***

Entered into a 12 month contract for a 20 Gb data SIM in Sept 2015. I expressly informed the Sales Person ,who concluded the agreement over the phone, that I did not want a credit limit on the contract i.e. when the data bundle was depleted the service must stop.<br> <br> On the 23rd of September I filed a complaint after learning that I had a bill of circa R 1 100 outstanding. The complaint was sent via email to [Email Removed] and received acknowledgment by SMS with reference ***.<br> <br> This complaint has to date not been attended to, I have had no less than 3 calls asking for me to renew my contract line, and each time I engaged with the sales person on the line about the outstanding complaint I was told they were unable to assist and they would \escalate"the complaint to the Team Leader. Again"