1 reviews | Active since May 2015
Lack of response for false advertising
This is a follow up on a complaint I lodge on hellopeter on the 26th May regarding the Samsung s6 edge advertised on the 18th May on the epic 150 top up for R150.<br> <br> Blanche contacted me the following day to notify me that they will investigate only to call me the Thursday(28th May) only to tell me that it was a special that was offered on the 18th May even though no where on the website was it specified.<br> <br> I told her that I was unhappy with the outcome and that i would like to speak to her manager whom she told me would not budge on his decision. I was told that he is unavailable and would call me back, almost a week later and still no response.<br> <br> I have tried to make contact via their call centre and facebook page only to receive the same standard response that it is with management and has been escalated. I have asked for the declined response to be given to me in writing as advised by a consultant at the consumer council as its a in violation of the Cpa.<br> <br> I cannot believe the lack of professionalism shown by CellC and their lack of willingness to assist. They don't provide any feedback and when I make contact, I simply get brushed off.<br> <br> Bjorn Maclear
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
