1 reviews | Active since May 2017
Lack of response.
<p>I have two previous posts regarding my issues. </p> <p> </p> <p>I was just resent old emails from a chain message from another member of Cell C today, in response to me asking for assist as I was told I would receive it before the end of the working day for the employee I was in communication with yesterday.</p> <p> </p> <p>I phoned the customer care line repeatedly on both Thursday and Friday. The first call the line was dropped and I was told I cannot speak to a manager, after being laughed at. </p> <p> </p> <p>Everyone on the customer care line state that the social media department either doesn't exist or they have no numbers to transfer me,</p> <p> </p> <p> </p>
It is terrible that a corporate company has people dealing first hand with customers, if all that is done is the forwarding of old emails.
The worst part is that the thread had carried on after the 'copied' email that was sent to me, which was clearly not taken note of. How embarrassing. I am extremely angry at to stage.
It is terrible that a corporate company has people dealing first hand with customers, if all that is done is the forwarding of old emails.
The worst part is that the thread had carried on after the 'copied' email that was sent to me, which was clearly not taken note of. How embarrassing. I am extremely angry at to stage.
Sincere apologies for the unsatisfactory service and inconvenience caused.
We have prioritised this matter and an amicable solution will be provided.
Skhumbuzo will contact you tomorrow for further assistance.
Regards
Cell C | PN
Sincere apologies for the unsatisfactory service and inconvenience caused.
We have prioritised this matter and an amicable solution will be provided.
Skhumbuzo will contact you tomorrow for further assistance.
Regards
Cell C | PN
I am not willing to wait until tomorrow.
Why has this become Skhumbuzo's fault. You are a nationwide corporation. How can one employee been blamed and how can I be left waiting,
I have asked that that a manager call me today. I shall be waiting.
This is is ridiculous.
I am not willing to wait until tomorrow.
Why has this become Skhumbuzo's fault. You are a nationwide corporation. How can one employee been blamed and how can I be left waiting,
I have asked that that a manager call me today. I shall be waiting.
This is is ridiculous.