LM
Luther M

1 reviews | Active since Oct 2013

06 Jul 2017, 15:17

LACK OF RESPECT FOR CLIENTS

<p>I CANNOT WAIT FOR MY CONTRACT TO EXPIRE SO I CAN LEAVE CELL C AND THEIR LACK OF RESPECT FOR ME. ITS BEEN A YEAR NOW I HAVE BEEN TELLING CELLC THAT THE FORMAT IN WHICH THEY SEND MY MONTHLY STATEMENT CANNOT OPEN IN NEITHER MY CELLPHONE OR LAPTOP, I HAVE SINCE MADE IT EASY FOR THEM BY SAYING THEY MAY SEND IT VIA POST BOX.</p> <p>THIS IS STILL GOING ON I GUESS IM NOT THAT IMPORTANT AFTER ALL, THIS PLUS THE POOR NETWORK THAT IM CONTUNOUSLY ENDURING IS A CLEAR MOTIVATION THAT I NEED TO TAKE MY FEW CENTS SOMEWHERE WHERE IM VALUED AS CLIENT.</p>

0
Replies (5)
Cell C
Cell C's reply06 Jul 2017, 15:57
Official

Hi Luther

We will ensure that this matter is sorted. One of our team members will contact and assist.


Regards
Cell C | PN

Cell C
Cell C's reply07 Jul 2017, 10:49
Official

Please be advised that Theodorah has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

Cell C
Cell C's reply07 Jul 2017, 16:42
Official

Theodorah has been in contact with you to follow up on this matter and you advised her that you have managed to open your invoice via info slip and it is working perfectly.

Regards

Cell C | PN

LM
Luther M's update28 Jul 2017, 13:19
Reviewer Update

FOLLOWING A COMPLAINT I WROTE ABOUT CELL C S POOR NETWORK I SINCE GOT A CALL FROM A LADY CALLED NTHABELENG FROM CELL AND SHE BASICALLY TOLD ME THAT THERE IS A PROBLEM WITH THE NETWORK TOWER IN MY AREA AND THAT THERE IS NOTHING CELL C CAN DO AND THAT IM WELCOME TO CANCEL MY CONTRACT. IF THIS IS THE KIND OF SERVICE ONE DESERVES AFTER 5 YEARS THEN WOOOOOOW CELL C GOODLUCK BECAUSE I FEEL LIKE A FOOL. TOTALLY DISGUSTED

LUTHER

Cell C
Cell C's reply31 Jul 2017, 09:34
Official

Apologies for the service you have received. This has been escalated for the matter to be dealt with accordingly.

Regards

Cell C | DA