Lack of ownership and feedback

So on the 12th May 2021, I received a call from Moses Mo***eng, your Social Media Consultant. Moses acknowledged that there was a massive billing problem that impacted numerous clients to which he could not comment why Cell C could not send out any comms to clients. I clearly advised Moses again that I do not want this to impact my credit rating, he advised that he will revert by Friday the 14th May with feedback - he reassured me my credit rating would not be impacted. On the 19th May I received a call from Moses stating that the billing issue has been resolved, and I insist on a new invoice be sent to confirm this. I received the invoice, but it shows that I still owe Cell C a payment, to which I reverted to Moses by also sending him the proof of payment that was made and that was not reflecting on this new invoice. Had the payment been reflected it would clearly indicate that I am not in arrears. Moses then disappears. Today I look at my Credit report from from Clearscore / Experian - and guess what? my credit score has been reduced due to a missed payment to Cell C ! Exactly what I pointed out will happen has happened, due to your billing and social media's departments blatant incompetence! This is why I cancelled my services with Cell C! I demand that you resolve this and fix the incorrect credit reporting at all credit agencies that you have reported this to!

No Feedback? What are the contact details of your Billing Department Manager and your Social Media Department Manager?

Still waiting ?!.....