KM
Kgomotso M
1 reviews | Active since Sept 2014
29 Mar 2019, 12:49
Lack of feedback and Bad Service
My fiber line has been down for three days now and no one can help, I've been calling in countless times and I am given the run around by the agents. I asked to be put through to their Teamleader however they are not available at their desks or they havent come in and they will get them to call me. This has been going on for three days now. I would like to be released from this contract and I move on to another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
29 Mar 2019, 13:18Good afternoon Kgomotso
We have referred this matter to the relevant department for assistance. Do expect communication. Sincere apologies for the poor service you have experienced.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance. Do expect communication. Sincere apologies for the poor service you have experienced.
Regards
Cell C | PN
Cell C's reply29 Mar 2019, 13:18
Official
Good afternoon Kgomotso
We have referred this matter to the relevant department for assistance. Do expect communication. Sincere apologies for the poor service you have experienced.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance. Do expect communication. Sincere apologies for the poor service you have experienced.
Regards
Cell C | PN
KM
Kgomotso M's updateReviewer Update
30 Mar 2019, 12:42I was contacted and password reset done, only after trying the password a couple of times am I told that the issue is with the router itself..There is no alternative resolution to this but to wait for the investigation to be done..I have had 3 days of downtime at the moment and my business has suffered too much from this..I would like to be released from this service provider..Can that be done?My line is still down even now.
KM
Kgomotso M's update30 Mar 2019, 12:42
Reviewer Update
I was contacted and password reset done, only after trying the password a couple of times am I told that the issue is with the router itself..There is no alternative resolution to this but to wait for the investigation to be done..I have had 3 days of downtime at the moment and my business has suffered too much from this..I would like to be released from this service provider..Can that be done?My line is still down even now.
KM
Kgomotso M's updateReviewer Update
10 Apr 2019, 00:00My line is still down and no responsibility taken by Cell C. I call the call center for assistance and no one can assist because the 24 hour fibre support that was advertised is all a lie.All the consultants can do is send an email to Cfibre and will be attended to the next day..This doesn’t help me in any way because I have work to do at home. I am left with buying data again when I’ve paid in advance for my line, a service I’m not getting.
KM
Kgomotso M's update10 Apr 2019, 00:00
Reviewer Update
My line is still down and no responsibility taken by Cell C. I call the call center for assistance and no one can assist because the 24 hour fibre support that was advertised is all a lie.All the consultants can do is send an email to Cfibre and will be attended to the next day..This doesn’t help me in any way because I have work to do at home. I am left with buying data again when I’ve paid in advance for my line, a service I’m not getting.