DP
DESIGAN P
1 reviews | Active since Mar 2009
15 Apr 2019, 11:48
Lack of CUSTOMER SERVICE & Delivery
I would like to share that after upgrading my contract, i have been waiting almost 3 weeks for delivery. I have to call Cell C everyday to ask what is happening. Nobody even bothers to show concern whatsoever. There was a shortage with an accessory but they still wouldnt call and advise a customer or make another plan to show you that they value you. This is so pathetic. When you ask for a manager, manager's dont take calls. You ask for a team leader, they make you hold forever until you drop the call yourself. This is so frustrating, its not even funny. This is the 3rd contract that i am updating and wish that i didnt upgrade my previous 2 just recently. What is Cell C going to do for me. Clearly they dont value me.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
15 Apr 2019, 13:24Our records indicate that you re-processed the upgrade today.
Was the initial error corrected?
Regards
DA
Was the initial error corrected?
Regards
DA
Cell C's reply15 Apr 2019, 13:24
Official
Our records indicate that you re-processed the upgrade today.
Was the initial error corrected?
Regards
DA
Was the initial error corrected?
Regards
DA
DP
DESIGAN P's updateReviewer Update
15 Apr 2019, 13:33i am not sure if there was an error, your system just kept saying processing or something of that sort. So today, a very helpful lady named Musa, had to re-do the upgrade and now after waiting for almost 3 weeks for nothing, i have to wait another 3 to 7 working days as per your normal procedure. Why cant your normal procedure be amended now because a client was waiting for no reason the first time. Why cant Cell C deliver immediately?
DP
DESIGAN P's update15 Apr 2019, 13:33
Reviewer Update
i am not sure if there was an error, your system just kept saying processing or something of that sort. So today, a very helpful lady named Musa, had to re-do the upgrade and now after waiting for almost 3 weeks for nothing, i have to wait another 3 to 7 working days as per your normal procedure. Why cant your normal procedure be amended now because a client was waiting for no reason the first time. Why cant Cell C deliver immediately?
DP
DESIGAN P's updateReviewer Update
15 Apr 2019, 13:33i am not sure if there was an error, your system just kept saying processing or something of that sort. So today, a very helpful lady named Musa, had to re-do the upgrade and now after waiting for almost 3 weeks for nothing, i have to wait another 3 to 7 working days as per your normal procedure. Why cant your normal procedure be amended now because a client was waiting for no reason the first time. Why cant Cell C deliver immediately?
DP
DESIGAN P's update15 Apr 2019, 13:33
Reviewer Update
i am not sure if there was an error, your system just kept saying processing or something of that sort. So today, a very helpful lady named Musa, had to re-do the upgrade and now after waiting for almost 3 weeks for nothing, i have to wait another 3 to 7 working days as per your normal procedure. Why cant your normal procedure be amended now because a client was waiting for no reason the first time. Why cant Cell C deliver immediately?
DP
DESIGAN P's updateReviewer Update
16 Apr 2019, 08:24Can you advise on my previous reply?
DP
DESIGAN P's update16 Apr 2019, 08:24
Reviewer Update
Can you advise on my previous reply?
Cell C's replyOfficial
16 Apr 2019, 09:51Although we cannot promise anything, a request has been sent to the consultant who processed your request to see if they can have the delivery prioritized.
Regards
DA
Regards
DA
Cell C's reply16 Apr 2019, 09:51
Official
Although we cannot promise anything, a request has been sent to the consultant who processed your request to see if they can have the delivery prioritized.
Regards
DA
Regards
DA
DP
DESIGAN P's updateReviewer Update
16 Apr 2019, 15:45Good day, i was now told by a consultant that there are no more Bluetooth headsets and clients will be receiving the phones without this headset. I Placed my order 3 weeks ago and this is absolute nonsense. Cell C better make arrangements and send my phone with the accessory that i ordered. When was Cell C going to communicate this with me, i had to call once again. Please explain because you seem to be avoiding this issue of pathetic customer service!!!
Desigan Pillay
DP
DESIGAN P's update16 Apr 2019, 15:45
Reviewer Update
Good day, i was now told by a consultant that there are no more Bluetooth headsets and clients will be receiving the phones without this headset. I Placed my order 3 weeks ago and this is absolute nonsense. Cell C better make arrangements and send my phone with the accessory that i ordered. When was Cell C going to communicate this with me, i had to call once again. Please explain because you seem to be avoiding this issue of pathetic customer service!!!
Desigan Pillay