Lack of Communication from Cell C - Communications company

I have a C Fiber account with Cell C.

I sent the following email on 28th January 2019 Hi,

I have fiber provided by Cell C. Account Number: *** Please advice on the process to cancel as the service is not required at the moment. I will reinstate at a later stage. Provide all details, terms and conditions regarding cancellation or other alternatives to put the service on hold till further notice. Include all costs and options. My contact number is: ***X

Regards, Adhika Coopen

Response received from Cell C on 31 January 2019 Good day I trust you are well Please note that you will have to send us a request and state when we should cancel the account

Best Regards cfibre

My next mail sent to Cell C on 31 January 2019 Hi,

Confirm that there are no cancellation fees or penalties before cancelling. Only if there is no cancellation fee or penalties of cancelling then this request is to cancel immediately. Also confirm if there are any fees to reconnect and what is the lead time. Thanks.

My follow-up mail on 12 February 2019 - after not being contacted via phone or email Hi, Please respond asap.

Regards, Adhika Coopen

My next follow-up mail on 6 March 2019 - after not being contacted via phone or email Hello, Please call me on ***

Regards, Adhika Coopen

Mail from Cell C on 11 March - I was on holiday from 08 - 25 March 2019 Hi Adhika Coopen, Good Day Thank you for your mail, Please note that we have tried calling you on *** , it goes to voicemail, Please provide us with your ID Number or Account Number for further assistance. Regards Orienta Today 26 March I called Cell C, after receiving a notification from that bank that the full amount of R957.33 was debited from my account. I was told that I need to send another email to: ********** with my ID number to request the cancellation and to request to be credited for the 3 months that I paid and did not use the service. I received a failure notice on the email address: **********

So I have sent the cancellation email to: **********

I await feedback from Warren Naicker with regards to why the service from Cell C is so poor. Why my questions regarding the cancellation and penalties were not answered. Why... for a communications company, I was not called on my mobile before I sent a mail requesting to be called, which only happened 5 days later.