Lack of communication and damages

<p>I have been struggling with my signal for the last 3months almost, at first comunication was slow and then slower then to the point where there was none and my incodent was closed where I had to go into your offices to sort this out where your staff laughed at my problem at your Bloemfontein Mimosa Mall Branch. Then after going to Victorian Square they gave me the number of a Cell C represnsative in the field working on signal problems. In the past 3months I have been paying my 2 contracts just to get poor to none reception so I cant use my devices I cant send or receive my emails business and personal where Cell C is costing me alot of money and lost tenders not to mention how clients call me and scream at me for not answering meanwhile your signal is the problem, from dropped calls to no internet where it states full signal and then i cant use it, I can barely call Cell C customer service so bad is the situation, from changing settings on my phone for roaming and what not as Godfrey told me ,to where Danie(this guy is excellent and propably the only one doing his job at Cell C) was here numerous times trying his best to sort me out and keep me as a client.</p> <p> </p> <p>in 3months no diffrence, many repeaters and what not no avail, </p> <p> </p> <p>I want to cancel my contracts seeing as I pay for both of them but cant use them for the past 3months I will insist on compensation on both my contracts besides that I cant use them and if it works drop calls or long connection to make a call and then dropped instantly and data being at the rate where Im connected for 3hours and could only use 30mb mmm banking is a no go I have to stand on the roof to make payments and send quotations and invoices,</p> <p> </p> <p>you have hurt my business so bad that my income is 60% lower than that of previous months.</p> <p> </p> <p>I have many phone recordings between myself and Cell C consultants, emails, screenshots amd photos showing how your service isnt working.</p> <p> </p> <p>I demand a new battery for my phone as it was fine working almost two days with it to this point where I have to charge it twice a day as it continuesly searches for signal and depletes the battery .</p> <p> </p> <p>I have had my one contract for 4years at cell c and even when I upgrade almost 2years ago where you sent me a 2nd hand device and i had to wait for cant remember even how long where yet again staff where not doing their work and i had to wait and wait and wait for a handset as your consultants booked it in as a repair and not replacement, is this the kind of service gives to loyal clients, I suppose so seeing that this is nit the first time Im comlpaining about Cell C poor service.</p> <p> </p> <p>I want to know how are you going to rectify this issues as I have been paying and paying for 3months and i get little to no signal.</p> <p> </p> <p>I am waiting for your call and expect answers , not promises not lies I want answers and clear answers on time frames regarding this issue.</p> <p> </p> <p>I am not giving you a ultimatum, Im giving you the chance to rectify how you wronged me, as your consultants tells everyone regardless of this issue at hand is "the matter will be escalated", so seeing as you know that word so well if cell c refuses to give compliance I WILL ESCALATE THIS to media with phone call recordings, emails, screenshots and photos of how your service isnt working and i have to pay for 3months and get little to none service. </p> <p> </p> <p>Ask yourself is it fair if Cell C charges me for 3months of service that i cant use even after continuesly asking and I had to make things happen as your consultants didnt even bother to hear is the problem resolved they only closed the Incident: 170 ********** 73 , if memory served me correct the first complaint was lodged on your website 25 May 2017. Today 10 Aug 2017 still no signal.</p> <p> </p> <p>Way too many issues with cell c, </p> <p> </p> <p> </p> <p>PS.</p> <p>I would like to extend a HUGE Thank you for Danie the onsight field representative of Cell C, that actually took the extra mile for me as a client in trying to sort out this problem for me,I am forever grateful for Danie delivering professional service. </p> <p> </p> <p>Wish I could say that of the rest of the Cell C.</p> <p> </p> <p>When calling I expect the consultant to have answers and no "Im not sure answers"</p> <p> </p> <p>I am waiting for your call</p> <p> </p> <p> </p>