Lack of communication.

Communication with clients who have accounts with you is crucial, to retain customers you need to start training your consultants at back office to treat your customers with care. I transitioned from month to month agreement to a new contract recently and was given 10G of data to use for the month, which I haven't been able to because my account was blocked and zero communication was sent to me that the account was blocked - A new contract by the way that has nothing to do with the month to month you people blocked me for. The account was only unblocked today when I called to follow up why the 10G was not working. Now I have to live with that I must forfiet this 10G that expires on the 7th but I could only use it starting from today. Never mind that part, the lady assigned to deal this matter, Nhlanhla Zulu was so quick to throw it in my face that the R34 of the old contract was the reason my phone was blocked but could not answer where the communication of this was sent and when. If you are so quick to lure me to get a contract with you people with your promise of this 10G that I won't get to enjoy, it's my plea that you communicate with me when there's something I need to do on my side. Don't just fight to get [trap] customers but drag your feet to try keep them happy. I am disappointed at the lack of communication and care you people have had when dealing my matter and hope to get better treatment next time something like this happen. Learn from this.