Lack of assistance

My cell c contract started 2 years ago. I had problems from the very start and then decided to switc over to another service provider as soon as my contract expired. I already cancelled 3 months ago with the hope that everything would be fine by the time 26/5 the contract expire. They confirmed in writing. To my surprise my signal and airtime was cancelled at 12h noon on 26th June without notice. As I need the phone for work purposes, I bought airtime 200 minutes, 200 sms's on line. It didn't register on the network and I was forced to go to Game and buy another R15. After nearly 3 hours it was confirmed by sms. BUT, when I tried to phone my wife it says I must phone a certain number to get emergency airtime. (?!) I couldn't sms, whatsup or phone, nothing. I went to Vodacom, but couldn't get my number: I bought this number with my own money and that number belongs to me. I had to phone 8 times. A guy at customer care had a bad attitude while the ladies was quite helpful. She also confirmed the airtime but still I cannot use it. I have trouble to port my cell no to the new contract with another service provider, and sit without a phone in the mean time. I bought another sim and air