DG
Dianne G

1 reviews | Active since Mar 2009

01 Jul 2015, 07:06

Kudu's too this lady - great asset to Cell C

I upgraded my modem in April. I did not activate it immediately as I didn't need to use it. When I did, I was sent from pillar to post. Phoned 140, told to phone 145 then called them and told to phone 140. Eventually called Cell C and was on phone for over an hour and spoke to 6 people. The modem worked for a week and gave up the ghost on Monday. I called in to Eastgate branch of Cell C and must say my attitude at that stage wasn't great. Andriana went above and beyond my expectations - managed to calm me down, apologised and sorted the problem out in no time. She is a true asset to your company and a staff member you should look after like gold! In fact, you ought to put her in charge of your call centre - I am sure that if those staff knew what they were doing, you would have less complaints. Well done Andriana for restoring my faith in Cell C!

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Replies (1)
Cell C
Cell C's reply01 Jul 2015, 08:01
Official
Hello digib,

Thanks you for the compliment.

We are delighted to hear that Andriana has showed you just how much we value you as our customer as we continuously strive to keep our customers happy and satisfied.

We will gladly share this compliment with Andriana and her Manager.

Regards
Cell C | PN